Terms of Service

1. Agreement to Terms

By accessing and placing an order with Hana Aurea, you confirm that you are in agreement with and bound by the terms and conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Hana Aurea.

2. Products and Pricing

All products are subject to availability. We reserve the right to limit the quantity of items purchased per person, household, or order.

• Prices are displayed in Malaysian Ringgit (MYR) and are subject to change without notice
• Product images are for illustration purposes and may differ slightly from the actual product
• We strive to display accurate product information but cannot guarantee complete accuracy

3. Orders and Payment

When you place an order with us:

• You will receive an order confirmation email once your order is placed
• We reserve the right to refuse or cancel any order for any reason
• Payment must be received before your order is processed
• We accept major credit cards (Visa, Mastercard, American Express)
• All transactions are processed securely through our payment gateway

4. Shipping and Delivery

Shipping is currently available within Malaysia only:

• Peninsular Malaysia: 3-5 business days
• Sabah and Sarawak: 5-7 business days
• Delivery times are estimates and not guaranteed
• Shipping costs are calculated at checkout based on your location

Please refer to our Shipping & Returns page for complete shipping information.

5. Returns and Refunds

We want you to be completely satisfied with your purchase:

• Returns accepted within 14 days of delivery
• Items must be unused and in original packaging
• Refunds will be processed to the original payment method
• Customer is responsible for return shipping costs unless item is defective

For detailed return procedures, please see our Shipping & Returns page.

6. Product Warranty

All products are covered by manufacturer warranties where applicable. Defective items will be replaced or refunded at our discretion. We are not liable for damages arising from misuse or normal wear and tear.

7. Limitation of Liability

Hana Aurea shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability is limited to the purchase price of the product.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hana Aurea and is protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our website following any changes constitutes acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us through our Contact Us page.