Frequently Asked Questions

Everything you need to know about ordering from us

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway.

How long does shipping take?

Orders to Peninsular Malaysia typically arrive within 3-5 business days. Sabah and Sarawak deliveries take 5-7 business days.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email. You can also view your order status on our order confirmation page.

What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Please see our Shipping & Returns page for full details.

Do you offer international shipping?

Currently, we only ship within Malaysia (Peninsular Malaysia, Sabah, and Sarawak).

How can I contact customer support?

You can reach us through our Contact Us page, or email us directly. We typically respond within 24 hours during business days.

Are your products authentic?

Yes, all products sold on our store are 100% authentic and sourced directly from authorized distributors.

Still have questions?